Shipping policy

Last Updated: 04 July 2026

1. Order Processing
Orders are typically processed within 1–2 business days after successful payment confirmation. Orders placed on Sundays or public holidays will be processed on the next working day. Processing times may be slightly longer during festive seasons or high order volumes.

2. Shipping Coverage
We currently deliver across India. International shipping is not available at this time. If introduced in the future, this policy will be updated accordingly.

3. Estimated Delivery
Time Metro Cities: 2–5 Business Days. Other Cities & Towns: 3–7 Business Days. Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout. Moxero may offer free shipping during promotional campaigns or special offers.

5. Order Tracking
After dispatch, you will receive an Order Confirmation, Shipping Confirmation, and Tracking ID/AWB Number via Email, SMS, or WhatsApp, wherever applicable.

6. Delivery Attempts
Courier partners will make reasonable delivery attempts. If delivery fails due to an incorrect address, recipient unavailability, or repeated failed attempts, the shipment may be returned. Additional shipping charges may apply for re-dispatch.

7. Shipping Address
Customers are responsible for providing complete and accurate shipping details. Moxero is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

8. Damaged or Tampered Packages
If your package appears damaged or tampered with, do not accept it if significantly damaged. Take clear photographs and contact us within 24 hours of delivery with your order details.

9. Delivery Delays
Delays may occur due to weather conditions, natural disasters, public holidays, government restrictions, courier operational delays, or transportation disruptions. Moxero is not liable for such delays.

10. Lost Shipments
If your order has not been delivered within the expected timeframe, contact our support team. We will coordinate with the courier partner and provide an appropriate resolution.

11. Contact Us
Email: hello@moxero.in
WhatsApp: +91 72330 00107
Website: www.moxero.in