Refund policy

Last Updated: 04 July 2026

1. Return Eligibility
You may request a return or replacement if you receive a damaged, defective, incorrect, or missing product. The issue must be reported within 24 hours of delivery.

2. Non-Returnable Items
For hygiene and safety reasons, opened perfume bottles, used products, products damaged due to misuse, and clearance/final sale items are not eligible for return unless received damaged or incorrect.

3. Return Request Process
Please provide your Order Number, Full Name, Registered Mobile Number, clear product photographs, an unboxing video (recommended), and a description of the issue. Requests without sufficient proof may not be approved.

4. Inspection & Approval
Our team will review your request. If approved, we will arrange a replacement or refund based on the nature of the issue. Moxero reserves the right to reject claims that do not meet this policy.

5. Refund Process
Approved refunds will be processed to the original payment method and are generally completed within 5–7 business days. Actual credit timelines may vary depending on your bank or payment provider.

6. Replacement Policy
Approved replacement products will be shipped at no additional cost, subject to product availability. If unavailable, an alternative resolution, including a refund, may be offered.

7. Order Cancellation
Orders may be cancelled only before shipment. Once dispatched, cancellation requests cannot be accepted.

8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. Orders affected by incorrect or incomplete addresses are not eligible for refunds. Additional shipping charges may apply for re-dispatch.

9. Exceptions
Refunds or replacements are not provided for personal fragrance preference, change of mind, minor packaging variations, or courier delays beyond our control.

10. Contact Us
Email: hello@moxero.in
WhatsApp: +91 72330 00107
Website: www.moxero.in